From Library Journal news:
Chris Ward, former assistant director of the Salt Lake City PL,
gives the most thorough description of and insight into the relationship between the "chronically homeless" and libraries I've ever read. I had to stop after the first half; it was too much to take in one sitting.
Required reading for library school students and anyone working in a public library.
N.b.: I currently work for a branch of the Boston Public Library. This article is spot on, and applies nationwide. Yes, even where *you* live.